Business & Finance Advertising & sales & Marketing

Live Help Software On Your Website Can Help You Gain More Sales

Sadly, there are tons of websites that do not have a live help software on them.
In this day and age, where communication is so readily available, consumers are becoming more and more impatient when it comes to getting help from customer service.
Picture this.
You're sitting at your computer and decide to "real quick" jump online and order your wife her Christmas present.
She wants a nice set of kitchen knives with the pearl colored handles.
You do a quick search and you find a website that sells knife sets.
You look around and you fine just the ones you want.
It says they come in black or pearl colors.
You are ready to order.
Knowing it is only one week until Christmas, you need to make sure that the item is in stock and able to ship right away.
The website you are on does not show a stock status.
You need to know now.
You can't just order and hope it ships.
You look for an online customer service software link that will allow you to chat with someone right away and get your question answered.
To your disappointment, there is not one.
Within about 2 seconds you decide to go back to the search engine and look for another website that does show a stock status.
Finding a different website is way easier than picking up the phone and calling to find out.
Plus you know you will get stuck in the phone system bouncing from department to department trying to find the correct person to talk to.
Even sending them an email is out of the question because you want to know now, not tomorrow, and that's if you are lucky enough for them to respond by the next day.
My point here is: people are lazy by nature and will 99% of time, follow the path of least resistance.
If they can't get what they want, with very little effort, they will leave your site in a flash.
If you own a website, you should do everything in your power to make sure there is no reason for your potential customer to leave your site.
Give them every tool they need to get answers in a fast way.
Now, for those of you who are selling anything online, you need a live help customer service software where you can address your customers concerns immediately.
If you do, your customer will be more likely to trust you, and with a smile on their face, pull out their credit card and purchase your product.
I know, you are probably thinking, 'I can't afford to pay someone to sit at a desk and wait for my customers to ask a question.
' Well, the good new is you don't have to.
There are live chat software systems that use SMS (text messaging) to communicate with your website visitors, allowing you freedom to go about your day, shipping products, paying bills or whatever task you need to further push your business along.
If your website visitor does have a question, you can respond to them from your cell phone via text message even when you are out in your warehouse.
Mobile based chat systems offer you total freedom while still being able to offer better customer service than your competitors, and that, will ultimately lead to more sales.
And more sales is what you are in business for, right?

Leave a reply